How long it takes for a custom order to arrive?
Normally, it takes around 2 to 6 weeks to reach a custom made order to you. In this period, we strive to provide you the best quality product you have ever bought online.
Can I get the refund for Custom Order?
No, we don't accept refund or return request on custom orders. Since, custom orders are made as per the provided instructions of the buyer; therefore, we cannot refund it. However, we can provide free alteration for that provided that a customer has to be bear the shipping charges of both ends.
How can I pay for something I haven’t seen yet?
These are the common concern of many of the first time customers. Kilt and Jacks has been operating since last 5 years successfully and there are tons of happy customers on our list. We have a team of highly skilled and competent people who put their time and sweat into making a perfect finished good for you.
Initial Stage: When you place your order with us, our Customer Support guy will get back to you with proper measurement guide. He will guide you throughout the process of taking the right measurements so there are near to zero errors while taking the measurements. This is the crucial step of ordering a custom jacket and ones it is done right then there are no chance of mistake.
Plus Point: Before dispatching your order, we share real pictures of the finished product with you. You can review the design, material, and stitching before we dispatch it. In case of changes, you can tell us right away so there are no errors from our end.
Can I select any type of Fabric for my Custom Order Kilt or Jacket?
Yes, you can select any type or style of fabric for your kilt or jacket. You can select from any type of cotton, poly or leather fabric for your kilt or jacket.
Do charge consultancy fees for discussing the custom order requirements?
No, we don't! We are always open for the discussion, if you have any queries or questions related to the custom order then feel free to write to us here and we will be more than happy to assist you: [email protected]
Can I get any type of Kilt or Jacket?
Yes, you can send us any type of design or style you want your kilt or jacket to be made in. We have pulled off some of the unique yet stylish designs so far. You can send us the picture of your design and we can make that happen for you.
